FAQs: Frequently Asked Questions about DEELUXE Snowboard Boots

Find quick answers to the most common questions about DEELUXE snowboard boots, sizing, fit, lacing systems, spare parts and service. This FAQ section helps you choose, maintain and get the most out of your DEELUXE gear.

How do I find out my correct DEELUXE boot size?

To find out your exact DEELUXE boot size, please click on the following link: https://www.deeluxe.com/technology/sizes/

Do you offer different width DEELUXE boots?

All DEELUXE boots are medium width. Based on years of research, we chose a fit that is perfect for snowboarding. If you are looking for a custom fit, every DEELUXE boot model is also available with customizable Thermo-Flex liners. Find out more about Thermo Custom Fitting here: https://www.deeluxe.com/technology/thermo-custom-fitting

My DEELUXE boots are defective, what should I do?

Please click the following link https://www.deeluxe.com/warranty Then follow the instructions and fill out the warranty form accordingly. Our customer service team will evaluate your claim or ask you for more information if needed. In case of a warranty, they will proceed to replace your product or offer you another solution.

How does the Lace Smart System of my DEELUXE boots work?

Check the videos here: https://shop.deeluxe.com/technology/lace-smart/ to find out how to open and close your DEELUXE boots

The Lace Smart system of my boots broke, how do I get spare parts?

Click this link https://www.deeluxe.com/warranty Then follow the instructions and fill out the warranty form accordingly. Our customer service team will get back to you asap concerning your request.

How can I repair the Lace Smart System of my boots or exchange parts of it?

Please check the following video tutorials for step-by-step instructions on how to exchange the parts of the Lace Smart speed lacing system:

Cover:
https://www.youtube.com/watch?v=8wSY0Sjm2Go

Base:
https://www.youtube.com/watch?v=QsypI8cBEco

Lace:
https://www.youtube.com/watch?v=CwcwdtGqiwk

I would like to sell DEELUXE gear in my shop. How can I become an authorized DEELUXE dealer?

Please send your request including name and address of the shop to info@deeluxe.com. Our customer service team will get back to you asap concerning your request.

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Further helpful topics

Shipping to following countries

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden

Size Comparison

MONDO (MO)UK (UK)US Women (US)US Men (US)EURO (EU)
1913K1,51,032,5
19,513,5K2,01,533,0
20,01,02,52,033,5
20,51,53,02,534,0
21,02,03,53,034,5
21,52,54,03,535,0
22,03,04,54,035,5
22,53,55,04,536,0
23,04,05,55,037,0
23,54,56,05,537,5
24,05,06,56,038,0
24,55,57,06,538,5
25,06,07,57,039,0
25,56,58,07,540,0
26,07,08,58,040,5
26,57,59,08,541,0
27,08,09,59,042,0
27,58,510,09,542,5
28,09,010,510,043,0
28,59,511,010,543,5
29,010,011,044,0
29,510,511,545,0
30,011,012,045,5
30,511,512,546,0
31,012,013,047,0
31,512,513,547,5
32,013,014,048,0
32,513,514,549,0
33,014,015,050,0
MONDO (MO)UK (UK)US Women (US)US Men (US)EURO (EU)